Many players have questions about Wildz before they deposit their first euro — here are the honest answers.
What You Need First
- A valid email address and a phone number for verification.
- Proof of identity (passport, driver’s licence, or national ID card) and proof of address (utility bill or bank statement).
- A deposit method that supports both deposits and withdrawals, such as Visa, Mastercard, Skrill, Neteller, or bank transfer.
- Be at least 18 years old (or the legal gambling age in your country).
- A stable internet connection — the site is fully mobile-optimized and works as a progressive web app.
Creating Your Account
- Visit the site and click the “Sign Up” button.
- Fill in the registration form with your personal details (name, date of birth, address, email, phone).
- Choose a username and a strong password. Enable two-factor authentication (2FA) if offered.
- Agree to the terms and conditions — note that bonus terms vary.
- Verify your email address by clicking the link sent to your inbox.
- Log in and complete the identity verification (KYC) by uploading documents under “My Account.”
- Make your first deposit. Choose a bonus if you want one, but read the wagering requirements first.
Wagering Calculation
Understanding wagering requirements is essential to know the real value of a bonus. Let’s take a typical example: a 100% match bonus up to €100 with a 35x wagering requirement on the bonus amount.
If you deposit €50, you receive a €50 bonus. The total amount you need to wager before withdrawing any bonus winnings is: Wagering = Bonus Amount × Wagering Requirement.
So: €50 × 35 = €1,750.
You must place bets totaling €1,750 (not counting bets on excluded games) before the bonus balance can be converted to cash. If you play slots with an average RTP of 96%, your expected loss over that wagering is: Expected Loss = Wagering × (1 – RTP) = 1,750 × 0.04 = €70. Since your bonus is €50, the expected value of the bonus is –€20 (a loss on average). This calculation helps you decide whether the bonus is worth taking.
Some casinos include the deposit in the wagering calculation: Wagering = (Deposit + Bonus) × Requirement. For this example: (€50 + €50) × 35 = €3,500. Expected loss: 3,500 × 0.04 = €140, making the bonus even less attractive. Always check the exact terms.
Is It Safe?
The casino is licensed by the Malta Gaming Authority (MGA), one of the strictest regulators in Europe. MGA licenses require fairness, player fund segregation, and responsible gambling tools. The site uses 128-bit SSL encryption to protect your data. All games are tested by independent labs like eCOGRA for random number generation (RNG).
As an added safety measure, the platform offers self-exclusion, deposit limits, and reality checks. If you are a player from the EU or Nordic region, note that winnings from MGA-licensed casinos are generally tax-free in most European countries except where local laws differ — consult your tax advisor.
Deposits & Withdrawals
| Payment Method | Min Deposit | Min Withdrawal | Processing Time (Withdrawal) | Fees |
|---|---|---|---|---|
| Visa/Mastercard | €10 | €20 | 2–5 banking days | None by casino |
| Skrill | €10 | €20 | Up to 24 hours | None |
| Neteller | €10 | €20 | Up to 24 hours | None |
| Bank Transfer | €20 | €50 | 3–7 banking days | May apply |
| Paysafecard | €10 | Not available for withdrawal | N/A | N/A |
Deposits are instant. Withdrawals may require additional verification for amounts over €2,000 or if a deposit method is not supported for payouts. Always withdraw to the same method you deposited with if possible.
Fix It Fast
- Scenario: Login fails. Clear your browser cache or use the “Forgot Password” link. If 2FA is enabled, ensure you have your backup codes. Contact support if you’re locked out.
- Scenario: Verification documents rejected. Make sure all four corners of the document are visible, the photo is clear, and the document is not expired. Resubmit with better quality.
- Scenario: Withdrawal is stuck on “Pending.” Check if you have an active bonus or pending wagering. Some withdrawals are manually reviewed — wait 48 hours, then contact live chat.
- Scenario: Bonus not credited after deposit. Confirm you selected the bonus before depositing. Some bonuses require a promo code. Check your “Offers” tab. If missing, contact support.
- Scenario: Game not loading. Try a different browser or update your Adobe Flash player. For the mobile site, clear your browser’s data or use the PWA version.
- Scenario: Self-exclusion not working. Contact support immediately and ask for an immediate exclusion confirmation via email. Document everything.
Need to Know
What is the minimum age to play?
You must be at least 18 years old, or the legal gambling age in your jurisdiction, whichever is higher.
How do I reset my password?
Click “Forgot Password” on the login page, enter your email, and follow the link sent to your inbox.
Are my winnings taxable?
Winnings from MGA-licensed casinos are typically tax-free for EU residents, but local laws vary. Consult a tax professional in your country.
How long does KYC verification take?
Usually within 24–48 hours after submitting clear documents. During peak times it may take longer.
Can I set deposit limits?
Yes, in the responsible gambling section you can set daily, weekly, or monthly deposit limits, as well as session time limits.
What happens to my account if I don’t use it for a long time?
After 12 months of inactivity, the account may be considered dormant. You can reactivate it by contacting support.
How do I delete my account?
Contact customer support via live chat or email, and request permanent closure. You may need to verify your identity.
Extra Tips
If your withdrawal is delayed beyond the stated processing times, follow these steps:
- Check the “Transaction History” in your account to see the status. It may say “Pending,” “Processing,” or “Completed.”
- Ensure you have met all wagering requirements and no pending bonuses are active.
- If it has been more than 48 hours after the pending period, contact live chat. Have your username and transaction ID ready.
- If live chat does not resolve it within 24 hours, send an email to support@wildz.com (or the support email on the site) with a clear subject line and attach any evidence.
- As a last resort, file a complaint with the MGA or an alternative dispute resolution body like eCOGRA. Note that the casino has 7 business days to respond to such complaints.
Most withdrawals are processed within 24 hours for e-wallets and 2–5 banking days for cards. Banking delays are rare but possible.
Always keep a record of your deposits, bonuses, and withdrawal requests. This guide should help you navigate the casino smoothly and make informed decisions. Remember to gamble responsibly.